Refund policy
Please read our policy carefully regarding returns, exchanges, and refunds.
1. General Policy (Hygiene & Safety Guide)
Due to the personal nature of cosmetics, we do not accept returns or exchanges for products that have been opened, unsealed, or used.
Returns are only eligible for items that are completely unopened, unused, and in their original packaging with all seals intact.
2. Timeframe for Returns
If your order meets the eligibility criteria, you must raise a return or replacement request within 2 days from the date of delivery. Any requests made after this period will not be entertained.
3. Valid Reasons for Returns & Replacements
We only accept returns, replacements, or refunds under the following specific circumstances:
Damaged in Transit: The product arrived broken, leaked, or damaged during shipping.
Wrong Item Received: You received an incorrect product or the wrong shade/variant from what you ordered.
Expired Product: The product delivered has passed its expiration date.
4. Mandatory Proof (Unboxing Video Requirement)
⚠️ Important Note: To claim a refund or replacement for damaged or incorrect items, you must provide an unedited, continuous unboxing video starting from opening the outer courier packaging to revealing the damage/defect. Without a valid unboxing video, we reserve the right to reject the claim.
5. Non-Returnable Items
The following items cannot be returned or exchanged :
Items purchased during a clearance sale, flash sale.
Products with broken safety seals or damaged outer boxes.
6. No Refund
All sales are final. Once a product is purchased, it cannot be returned for a monetary refund.
We only offer a Product Exchange/Replacement if you receive a damaged, defective, or incorrect item.
7. Shipping Costs for Returns
If the return is due to an error on our part (damaged or wrong item), we will bear the return shipping costs or arrange a free reverse pickup.
For returns based on a change of mind (applicable only to completely sealed items), the customer is responsible for paying the return shipping charges.
8. How to Initiate a Return
To start a return or exchange request, please reach out to us with your Order ID, Photos of the product, and the Unboxing Video at:
Email: ramyamokshanaturals@gmail.com
WhatsApp: +91 7093651577